All Brands Owned by Twilio Inc.

Is Twilio publicly traded?
Yes. Twilio has traded on the New York Stock Exchange under ticker TWLO since its June 2016 IPO. Its shares are included in major mid-cap technology indices.

Who owns Twilio?
Public shareholders, primarily institutional investors such as Vanguard and BlackRock. No single shareholder or founder holds control, and the company moved to single-class voting after its early dual-class structure sunset.

Who is the CEO of Twilio?
Khozema Shipchandler has been CEO since January 2024. He previously served as Twilio's CFO and COO and spent most of his earlier career at GE. Founder Jeff Lawson led the company for its first 15 years.

What does Twilio do?
Twilio provides APIs that let applications send messages, make calls, verify users, deliver email, and manage customer data. Products include the core communications APIs, SendGrid for email, Segment for customer data, and Flex for contact centers.

Is Twilio profitable?
Yes. Twilio reported GAAP operating income of $158 million for fiscal 2025, its first year of meaningful operating profitability, along with more than $920 million in free cash flow and $924 million in non-GAAP operating income.

How many customers does Twilio have?
Twilio reported more than 349,000 active customer accounts as of fiscal 2025, ranging from startups embedding verification texts to enterprises running global customer engagement programs.

What happened to Twilio's founder?
Jeff Lawson stepped down as CEO in January 2024 after 15 years, following activist investor pressure for restructuring. He remains a significant shareholder but holds no executive role.