
PagerDuty is owned by its shareholders as PagerDuty, Inc., a public company listed on the NYSE under ticker PD. Founded in 2009 in Toronto, it is headquartered in San Francisco and reported fiscal 2026 revenue of $492.5 million, its first GAAP-profitable year, with approximately 1,155 employees.
Parent Company
Founded
2009
Status
Publicly Traded
Headquarters
| Brand | Parent Company | Ownership Type |
|---|---|---|
| PagerDuty | PagerDuty, Inc. | Wholly owned |
Alex Solomon, Andrew Miklas, and Baskar Puvanathasan built the first version of PagerDuty in Toronto in 2009, solving a problem Solomon knew from Amazon: waking the right engineer when systems broke at 3 a.m. The product passed through Y Combinator in 2010 and the company relocated to San Francisco.
The tool hit a nerve across the growing DevOps movement. As software teams adopted on-call rotations, PagerDuty's alerting and escalation became the default layer between monitoring tools and the humans who fixed things. Revenue grew through the mid-2010s on a bottoms-up sales motion that spread from engineering teams to whole enterprises.
Jennifer Tejada became CEO in 2016 and professionalized the company for public markets. PagerDuty listed on the NYSE in April 2019 at around $24 per share, riding the wave of DevOps software IPOs.
The post-IPO era was a transition from alerting tool to platform. Acquisitions added capabilities: Rundeck for runbook automation in 2020, Catalytic for no-code workflow automation, and Jeli for incident analysis in 2023. The company built AIOps into the core product and expanded into customer service and business operations use cases.
Fiscal 2026, ended January 31, 2026, was a turning point: revenue reached $492.5 million, up 5.4 percent, and the company posted its first full year of GAAP profitability with net income of $173.9 million, aided by a deferred tax benefit. Annual recurring revenue hit $499 million.
The current strategy centers on agentic operations: AI agents that detect, diagnose, and resolve incidents autonomously, positioning PagerDuty as the control layer for AI-driven operations rather than just the alerting layer for human responders.
What does PagerDuty own?
It owns the PagerDuty operations platform and the technology of acquisitions including Rundeck, Jeli, and Catalytic, all folded into a single product family.
Is PagerDuty publicly traded?
Yes. It listed on the New York Stock Exchange in April 2019 under ticker PD.
Who founded PagerDuty?
Alex Solomon, Andrew Miklas, and Baskar Puvanathasan, who built it in Toronto in 2009 and took it through Y Combinator in 2010.
Where is PagerDuty headquartered?
San Francisco, California, with additional offices and hubs in Atlanta, Toronto, Lisbon, and Sydney.
How many brands does PagerDuty own?
One master brand plus the product names of its acquisitions, mostly integrated into the platform.
Who owns PagerDuty?
Public shareholders. Institutional investors hold most equity with no controlling owner.
How does PagerDuty make money?
Subscription fees for its operations platform, priced per user and by capability tier, plus growing consumption revenue from AI agent products.
As a software company, PagerDuty's sustainability footprint is offices and cloud infrastructure. Its ESG disclosures cover workforce diversity, data security practices, and the reliability obligations inherent in a product that itself manages critical operations for hospitals, banks, and infrastructure providers.
The notable ethics dimension is reliability: when PagerDuty itself has outages, customers cannot respond to their own incidents, making its uptime a genuine public-interest matter for the companies that depend on it.
PagerDuty's public record is clean of major conduct issues. Its controversies are operational: periodic platform outages that make industry news precisely because customers depend on it during their own worst moments, and the standard SaaS criticism over pricing at scale.
The more substantive criticism concerns cost: enterprise customers periodically complain that per-user pricing escalates as on-call coverage expands, a friction that opens the door for bundled competitors like Datadog and ServiceNow.
These competing brands operate in the same categories and provide similar products or services. Compare key attributes to understand market positioning and competitive landscape.
| Brand | Parent Company | Country | Founded | Market Position | Primary Market | Gender Target |
|---|---|---|---|---|---|---|
| Datadog | USA | 2010 | Mass market | Global | All Genders |
Market Positioning: PagerDuty competes with 1 brands in the same categories, ranging from mass market to luxury positioning.
Geographic Distribution: Competitors are headquartered across multiple regions, indicating global competition in this market segment.
Brand Heritage: Competitor brands range from established heritage brands to newer market entrants, with founding years spanning several decades.
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