PagerDuty, Inc.

What does PagerDuty own?

It owns the PagerDuty operations platform and the technology of acquisitions including Rundeck, Jeli, and Catalytic, all folded into a single product family.

Is PagerDuty publicly traded?

Yes. It listed on the New York Stock Exchange in April 2019 under ticker PD.

Who founded PagerDuty?

Alex Solomon, Andrew Miklas, and Baskar Puvanathasan, who built it in Toronto in 2009 and took it through Y Combinator in 2010.

Where is PagerDuty headquartered?

San Francisco, California, with additional offices and hubs in Atlanta, Toronto, Lisbon, and Sydney.

How many brands does PagerDuty own?

One master brand plus the product names of its acquisitions, mostly integrated into the platform.

Who owns PagerDuty?

Public shareholders. Institutional investors hold most equity with no controlling owner.

How does PagerDuty make money?

Subscription fees for its operations platform, priced per user and by capability tier, plus growing consumption revenue from AI agent products.

Alex Solomon built the first PagerDuty prototype in Toronto in 2009 with co-founders Andrew Miklas and Baskar Puvanathasan. Solomon had run on-call rotations at Amazon and knew the problem: monitoring tools detected failures, but waking the right person at 3 a.m. was a manual mess of phone trees and pagers.

The product passed through Y Combinator in 2010 and the company moved to San Francisco. Timing was ideal: the DevOps movement was industrializing on-call culture, and PagerDuty became the default layer between detection tools and human responders through a self-serve sales motion.

Jennifer Tejada joined as CEO in 2016 and drove the company toward public markets. The April 2019 NYSE listing valued it in the billions and gave it capital to expand beyond alerting.

The platform era came through acquisition and build. Rundeck added runbook automation in 2020, Catalytic brought workflow automation, and Jeli added post-incident learning in 2023. The company layered AIOps correlation on top of alerting and pushed into customer service and business operations.

Fiscal 2026, ending January 31, 2026, marked the financial inflection: $492.5 million revenue, the first GAAP-profitable year, a $200 million buyback program with over 10 million shares repurchased, and customers paying more than $1 million in annual recurring revenue reaching 79, up 10 percent.

The current chapter is the agentic transition: AI agents acting as first responders in incident management, with PagerDuty positioning itself as the system of accountability and control for autonomous operations.

As a SaaS company, its footprint is offices and cloud consumption. Its sustainability reporting covers workforce practices, data protection, and responsible AI development as agents take over operational decisions.

The more material ethics dimension is dependability. Customers route life-safety and infrastructure incidents through the platform, so its own reliability and security posture carry consequences beyond typical software.

PagerDuty has avoided conduct-level controversy. Its scrutiny is commercial: periodic platform outages that matter because customers cannot respond to their own incidents during them, and recurring enterprise friction over per-user pricing as coverage scales.

The broader debate touching the company is whether incident management survives as a distinct category or is absorbed by observability and IT service platforms, a market-structure question rather than a regulatory one.