DocuSign, Inc.

What does DocuSign do?
DocuSign provides electronic signature solutions that allow individuals and organizations to sign, send, and manage documents digitally. The company's core product, DocuSign eSignature, enables users to sign documents from any device. DocuSign has expanded into contract lifecycle management, identity verification, remote notarization, and AI-powered agreement analysis.

Is DocuSign publicly traded?
DocuSign is listed on NASDAQ under ticker DOCU. In 2024, the company announced it would be acquired by Bain Capital in a take-private transaction valued at approximately $6.9 billion, subject to regulatory approval.

Who founded DocuSign?
DocuSign was founded in 2003 by Court Lorenzini, Tom Gonser, and Eric Ranft, building on technology acquired from DocuTouch, a Seattle-based e-signature startup.

What is DocuSign's market share?
DocuSign maintains approximately 61% market share in the electronic signature industry, making it the clear market leader.

When did DocuSign go public?
DocuSign went public on NASDAQ in April 2018, raising $629 million in its IPO at a valuation of approximately $4.4 billion.

Who owns DocuSign?
DocuSign is publicly traded on NASDAQ under ticker DOCU. Vanguard Group is the largest institutional shareholder. Allan Thygesen serves as CEO. In 2024, DocuSign announced it would be acquired by Bain Capital in a take-private transaction.

DocuSign was founded in 2003 by Court Lorenzini, Tom Gonser, and Eric Ranft, building on technology acquired from DocuTouch, a Seattle-based e-signature startup. The company began commercial sales in 2005 through integration with zipForm real estate transaction management software, establishing an early foothold in the real estate industry.

DocuSign established the legal validity of electronic signatures through extensive work with courts and regulators. By 2010, DocuSign had processed 80 million signatures and held approximately 73% of the SaaS-based electronic signature market.

The company expanded internationally in 2011, opening a London office and forming strategic partnerships with Salesforce, PayPal, Google Drive, and other major technology platforms. Keith Krach became CEO in 2011, leading DocuSign through rapid expansion. Daniel Springer succeeded Krach as CEO in 2017.

DocuSign went public on NASDAQ in April 2018, raising $629 million in its IPO at a valuation of approximately $4.4 billion. The company experienced extraordinary growth during the COVID-19 pandemic in 2020 and 2021, as remote work drove massive demand for digital document signing. Revenue grew from approximately $974 million in fiscal year 2020 to approximately $2.1 billion in fiscal year 2022.

Following the pandemic-driven growth surge, revenue growth slowed significantly. Daniel Springer resigned as CEO in 2022. Mary Agnes Wilderotter served as interim CEO before Allan Thygesen was appointed CEO in October 2022.

Under Thygesen, DocuSign has focused on expanding beyond eSignature into a broader Intelligent Agreement Management platform, using AI to help organizations analyze, manage, and extract value from their agreements. For fiscal year 2025 (ended January 31, 2025), DocuSign reported revenue of approximately $2.96 billion.

In 2024, DocuSign announced it would be acquired by private equity firm Bain Capital in a deal valuing the company at approximately $6.9 billion, subject to regulatory approval.

DocuSign maintains comprehensive sustainability and ethics practices focused on environmental stewardship, social responsibility, and corporate governance. The company's commitment to sustainability is demonstrated through carbon neutrality certification, science-based targets, renewable energy initiatives, and extensive community impact programs through Docusign.org.

Environmental Stewardship:

• Carbon Neutrality: Certified as carbon neutral annually since 2022, with commitment to reducing carbon footprint
• Science-Based Targets: Set science-based targets aligned with Science Based Targets Initiative (SBTi) to guide climate efforts
• Net-Zero Goal: Committed to achieving net-zero emissions by 2050 with comprehensive reduction strategies
• Renewable Energy: Actively working toward powering 100% of operations and data centers with renewable energy
• Paperless Solutions: Core eSignature product has replaced billions of pieces of paper, reducing wood, waste, water, and carbon impact
• Environmental Policy: Comprehensive environmental policy guiding sustainable business practices and operations

Social Responsibility:

• Docusign.org: Corporate philanthropy program enabling climate action, ecosystem protection, and local impact through grant funding
• Nonprofit Support: Supports thousands of nonprofit organizations with free or discounted product access
• Employee Volunteering: Docusign Impact program provides up to 24 hours of paid time off annually for employee volunteering
• Community Engagement: Employees have volunteered over 100,000 hours collectively with company support
• Employee Matching: Company matches funds donated by employees to qualifying nonprofits
• Strategic Grantmaking: Partners with organizations including Forest Stewardship Council, Jane Goodall Legacy Foundation, Rainforest Trust, and The Nature Conservancy

Corporate Values:

• Core Values: Trust, Customer Focus, Simplicity, Innovation, Unity, and Sustainability guide all business decisions
• Customer Focus: Commitment to making business a positive force for customers, employees, communities, and environment
• Innovation: Continuous investment in technology and AI-powered solutions for agreement management
• Unity: Fostering collaborative culture and inclusive workplace environment
• Sustainability: Integral to DocuSign story from the beginning, promoting environmental sustainability globally

Corporate Governance:

• ESG Reporting: Comprehensive environmental, social, and governance reporting through annual Impact Reports
• Board Oversight: Board-level oversight of sustainability and corporate responsibility initiatives
• Ethical Leadership: Strong commitment to ethical business practices and corporate responsibility
• Stakeholder Engagement: Regular engagement with stakeholders on sustainability and social impact matters
• Transparency: Open communication about sustainability goals, progress, and challenges

The company's FY25 Impact Report details progress across all sustainability initiatives, demonstrating commitment to environmental stewardship while supporting customers in achieving their own sustainability goals through digital transformation.

DocuSign has received significant recognition for its market leadership, innovation, sustainability practices, and workplace excellence.

Market Leadership & Innovation:

• Fortune Future 50 (2025): Named to Fortune's list of companies with greatest long-term growth prospects, recognizing corporate vitality across strategy, technology, talent, and culture
• Market Leadership: Recognition as global eSignature market leader with approximately 61% market share
• Innovation Awards: Multiple recognitions for innovation in electronic signature and agreement management technology
• Technology Leadership: Recognition for AI-powered Intelligent Agreement Management platform and digital transformation solutions
• Customer Success: DocuSign Customer Awards celebrating innovation and outstanding use cases across industries

Sustainability Recognition:

• Carbon Neutral Certification: Annual carbon neutral certification since 2022 for environmental leadership
• Science-Based Targets: Recognition for setting and implementing science-based climate targets
• ESG Excellence: Acknowledgment for comprehensive ESG reporting and sustainability practices
• Environmental Impact: Recognition for paperless solutions and environmental sustainability contributions
• Renewable Energy Leadership: Awards for renewable energy initiatives and carbon reduction programs

Workplace Excellence:

• Great Places to Work: Recognition for workplace culture and employee experience
• Employee Engagement: Recognition for employee volunteering programs and community involvement
• Diversity & Inclusion: Awards for diversity and inclusion initiatives across workplace
• Professional Development: Recognition for employee training and career development programs
• Work-Life Balance: Recognition for flexible work policies and employee wellbeing programs

Industry Recognition:

• Software Industry Awards: Multiple recognitions for excellence in software technology and SaaS solutions
• Legal Tech Leadership: Recognition for innovation in legal technology and digital transformation
• Real Estate Technology: Awards for revolutionizing real estate transaction processes
• Financial Services Innovation: Recognition for digital transformation in financial services industry
• Healthcare Technology: Awards for improving healthcare document management and patient experiences

Financial Performance:

• Revenue Growth: Recognition for consistent revenue growth and market expansion
• Market Capitalization: Recognition for strong market position and shareholder value creation
• Investor Confidence: Recognition for transparent financial reporting and investor relations
• Strategic Vision: Awards for long-term strategic planning and market positioning

These awards reflect DocuSign's position as a technology leader in electronic signatures, commitment to environmental sustainability, and excellence in workplace practices and corporate social responsibility.

DocuSign has faced scrutiny regarding its post-pandemic revenue growth slowdown, which led to a significant decline in its stock price from pandemic-era highs and leadership changes in 2022. In 2024, DocuSign announced it would be acquired by Bain Capital in a take-private transaction valued at approximately $6.9 billion.